Hello,
Imagine the following situation:
You work at the airport as a Customer Service Representative. You receive this letter of complaint from a customer. Reply to the letter in 150 words. Be courteous, apologise for the inconvenience and explain the procedure.You can use some of the expressions below:
I apologise for .......
Please, accept my (our) apologies for ........
On behalf of customer service, I would like to .................
The reason why ......................................... is................
This is part of the security measures in place in our airport.
to ensure the security in the interest of all passengers
Here is the letter:
5th July, 2011
Dear Sir or Madam,
The other day I brought my 16 year-old daughter to your airport because she was flying to Sri Lanka for the first time by herself. I attempted to park in the drop off area so that I could help her get to the check-in desk with all her luggage.
I was told (in a very rude manner) that I could not stop there, and that I had to move my car immediately. Consequently, I had to leave my daughter there all by herself while I parked the car, and she was almost late for her flight. I would appreciate an explanation.
Sincerely,
Mr. Francois Lecavalier
No comments:
Post a Comment