Here are the revision questions for this week. Write your answers. Try to write in logical and coherent paragraphs.
1. What is good customer service?
2. Why is customer service important in the aviation industry?
3. List 5 rules of good customer service. Comment on them.
4. What are the qualities of a good customer service representative?
5. List some airlines that are examples of good customer servcice. You can refer to
the Skytrax awards. Comment briefly what passengers say about the services on one of them.
Regards,
RV
