Here are the revision questions for this week. Write your answers. Try to write in logical and coherent paragraphs.
1. What is good customer service?
2. Why is customer service important in the aviation industry?
3. List 5 rules of good customer service. Comment on them.
4. What are the qualities of a good customer service representative?
5. List some airlines that are examples of good customer servcice. You can refer to
the Skytrax awards. Comment briefly what passengers say about the services on one of them.
Regards,
RV
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ReplyDelete1. What is good customer service?
ReplyDelete- That service is provided to the customer before, during and after the flight to improve their experience.
2. Why is customer service important in the aviation industry?
Positive experience
- Problem and complain are deal with
3. List 5 rules of good customer service. Comment on them.
- respect your customer
- be polite
- deal with customer efficiently
- deal with customer complaints efficiently
- always be knowledgeable
The important thing is respecting the customers and speak with them politely because more customers means more revenue.
4. What are the qualities of a good customer service representative?
• Increase income
• Improve reputation
• Improve competiveness
5. List some airlines that are examples of good customer service. You can refer to
QATAR AIRWAYS
EMIRATES AIRLINE
FLY DUBAI
Customer service is a services that are provided during ,after and before the flight to attract people to the airport .Customer service are the most important facilities at the airport because it helps passengers to solve problem and helps airline to increase revenue .Good customer service should has role for example be polite ,respect your customer , deal with customer efficiently ,listen to the customer and apologize if you made mistake. This role helps customer service to be accessible service. This good services offers in some air line for example QR, FZ, EK, KU and AF
ReplyDeleteCustomer service is provided for passengers in the airport. It has a big importance for the aviation industry because it makes sense to proved a superior services .
ReplyDelete1-Respect Your Customer.
Customer services staff must respect the customer and be polite with them so they came again.
2-Deal With Customers Efficiently.
The staff should be fast and quick because a lot of passengers want to reach their flight at time without late.
3-Deal With Customers Complaints Effectively.
Customers services staff should care about customers complain to fix it and improve the services so passengers still come again and again in the future.
4-Always try to be knowledgeable and will –informed.
You should be know what happened around and informed with the things that my happened to the customers so u will help them efficiently.
5-Accept responsibilities and give offer with discount.
You should take responsibilities for your mistakes so you can say sorry for them and offer them to be happy and satitsfid with the services you have.
1. What is good customer service?
ReplyDeleteIs the superior services that are provided to the customer before, during and after the flight are (purchase), to attract customers and to improve their experience.
2. Why is customer service important in the aviation industry?
a) for the passengers : to help them, direct them and to improve their experience, respond to their feedback quickly.
b) for the airline : * good customer service increase the revenue. * improve reputation. * improve competitiveness. * the best promotion of an airline.(word-of-mouth is the most effective promotion).
3. List 5 rules of good customer service. Comment on them.
1- Respect your customer, the customer service staff have to treat the customer in a politely way.
2- Deal with the customers efficiently, have to deal in a limited time with the customer to not lose his time.
3- Apologize if you have made a mistake.
4- Listen to your customer well to know and understand what he or she wants exactly.
5- Always try to be knowledgeable, to be able to give the customer enough information about the products.
4. What are the qualities of a good customer service representative?
• Should keep the promises made.
• Shouldn’t break the promises.
• Shouldn’t be frustrating.
• Should be knowledgeable.
• Courteous.
5. List some airlines that are examples of good customer servcice. You can refer to
the Skytrax awards. Comment briefly what passengers say about the services on one of them.
• For Qatar Airways the most complains are on the seats that are not very comfortable in the economy class, but most of the passenger likes the services are provided from Qatar Airways.