The Journey of a Suitcase

Hello,

Here is an excellent interactive site that explains what happens to a bag after it is checked-in, or in other words:

THE JOURNEY OF A SUITCASE

http://www.jetfriends.com/jetfriends2/teens/lufthansa_koffer/_/1

or
http://www.jetfriends.com/jetfriends2/kids/ (Go to Terminal, select Lufthansa)

Take notes and then explain to your classmates how the baggage handling system works.

Write a short summary of how the system works.
Regards,
RV

Customer Service

Hello,

Here are the revision questions for this week. Write your answers. Try to write in logical and coherent paragraphs.

1. What is good customer service?


2. Why is customer service important in the aviation industry?


3. List 5 rules of good customer service. Comment on them.


4. What are the qualities of a good customer service representative?


5. List some airlines that are examples of good customer servcice. You can refer to

the Skytrax awards. Comment briefly what passengers say about the services on one of them.

Regards,
RV

Imagining Passenger Experiences

Hello,

It's the start of the second term and the beginning of Book 2.

Good luck!

This term will be discussing the different stages of the passenger processing. We start today with passenger experiences. Tell us about a time you have travelled by air. Write about any problems you have had at any step of the process before/ during/ after the flight.

You can also check passenger reviews of their experiences on the Skytrax website:http://www.airlinequality.com/main/forum.htm

Regards, RV

My presentation video

NDIA Presentation

Best Airports In The World

Hong Kong Airport



Incheon International Airport in Seoul (South Korea)



Indoor Garden in Changi Airport

Hello,

Today we look at the best airports in the world, which received 5-star ranking for 2010 according to Skytrax - the airline and airport quality agency.

What makes these airports superior to others? What services and facilities do they offer that provide their customers with an unforgettable airport experience?

Write a short summary expressing your opinion.
Regards,
RV

New Doha International Airport

Hello,

Today's task is about New Doha International Airport (NDIA). Check the official site of the airport (the link is provided on the right in Useful links) and find out important and interesting information about the project.

Summarise what you have learnt in a text of 150 words.

Regards,

RV